Bring enquiries into view
Structure lead sources, customer details, requirements and ownership from the first interaction.
Custom CRM software development
Manage customers and
every follow-up in one place.
We develop CRM systems for the conversations, responsibilities and follow-up rules your team uses from the first enquiry until the service is complete.
SaraBiT STS provides a ready CRM foundation. We can also mould it or develop a distinct workflow.CRMLeadsCustomersFollow-up
PipelineClear next actions
Open leads42
Due today09
Lead and customer recordsTasks and appointmentsConversation historyPipeline and team reporting
CRM around the team
Your team should always know the next customer action.
We first understand how enquiries arrive, who takes responsibility, what information needs to be saved and when the next follow-up is due.
The CRM can then connect leads, customer records, tasks, appointments, conversations and reports without making the team enter the same information again and again.
Our own products include SaraBiT STS for service operations and SaraBiT Connect for WhatsApp conversations, AI and human replies, leads and appointments.
Customer operations
One history.
Clear responsibility.
Connect tasks and follow-up
Give teams visible next actions, appointments, reminders and service responsibilities.
Report on the real pipeline
Understand stages, activity, outcomes and workload through operational reporting.
Ready-made CRM or custom CRM?
If the workflow is centred on leads, support, tasks and appointments, SaraBiT’s existing products may provide the fastest path. Custom CRM development is appropriate when the organization has specialised stages, permissions, data, integrations or customer experiences.
CRM modules shaped by the workflow
- Lead capture, qualification, assignment and ownership
- Customer and organization profiles
- Interaction, note and document history
- Tasks, appointments and follow-up reminders
- Pipeline stages and controlled transitions
- Team activity, workload and outcome reporting
- Email, messaging, API or existing-system integrations
Customer communication and human hand-off
A CRM may need to connect channels without hiding the human relationship. SaraBiT Connect demonstrates our experience with shared WhatsApp conversations, AI assistance and hand-off to a person when the customer needs one.
Adoption matters as much as features
We design the interface around the information a role needs at that moment. Reducing duplicate entry and making ownership obvious gives the system a better chance of becoming the team’s reliable workspace.
CRM for dealers, distributors and field sales
A useful CRM can connect territories, dealer records, quotations, visits, samples, follow-ups and sales ownership. Managers see stalled work without asking staff to prepare another report.
WhatsApp and communication history
Messages can support reminders and customer contact when the chosen provider and consent model allow it. Important decisions should still be stored against the customer or opportunity rather than left only in a personal chat.
CRM integration
Quotations, orders, service requests and payment status can connect to ERP, ecommerce or accounting systems through supported APIs. We define which system remains authoritative before moving data in both directions.
Is this a ready-made CRM?
No. We develop or integrate CRM workflows around the agreed sales and service process.
Can a CRM handle quotations and follow-ups?
Yes. It can record versions, next actions, ownership and outcome while connecting accepted quotations to later order processes.
Can you import our customer spreadsheet?
Usually, after checking duplicates, missing identifiers, consent and the fields worth retaining.
Related development services
Build around the customer journey.
Follow-up automation
Business process automation
Make assignments, reminders and transitions visible and repeatable.
→Wider operationsCustom ERP software
Connect customer workflows with the rest of the organization.
→Customer portalsEnterprise web applications
Create secure staff and customer-facing web interfaces.
→Customer systems